Methods of improving business processes are developed on an ongoing basis, but few are successful. Common problems encountered include the failure of processes to meet expectations and the inability to sustain or replicate these business processes. Involvement of personnel at grassroots level, as well as at management level, is essential in implementing effective process improvement methods.

The authors present a step-by-step approach to the issue of effective process improvement, ...

The authoritative classic--revised and updated for today's Six Sigma practitioners Whether you want to further your Six Sigma training to achieve a Black or Green Belt or you are totally new to the quality-management strategy, you need reliable guidance. The Six Sigma Handbook, Third Edition shows you, step by step, how to integrate this profitable approach into your company's culture.

Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuable case studies that illustrate how to combine Six Sigma’s rigorous quality principles with Lean methods for uncovering and eliminating waste in IT processes. Using these methods, the text explains how to take an approach that is all about improving IT performance, productivity, and security—as much as it is about cutting costs. Savvy IT veterans describe how to use Lean Six Sigma with IT go...

One of the most useful and powerful improvement methodologies in the business world today, Six Sigma offers smart leaders invaluable strategies and techniques for achieving corporate goals...with an astonishing success rate. But the concepts behind Six Sigma, based on data-driven decision making, can be difficult to grasp--and even harder to implement in real-life situations. Now, thanks to S...

In other words, Six Sigma focuses on processes, and rather narrowly defined processes at that, and doesn't reach up to link to strategies and goals. Balanced Scorecard starts with the strategies and goals of senior managers and doesn't reach downward to provide direction for managers and employees engaged with lower-level process improvement.

Gupta concludes that a better performance measurement system is required, and proposes it. Gupta's solution is the Six Sigma Business Scoreca...

Six Sigma is a strategic methodology employed by many companies to reduce costs and improve productivity. Blue chip companies such as General Electric, Motorola, and 3M implement thousands of Six Sigma projects every year. This is probably the only concept which has attracted the attention of almost all companies across the world irrespective of their business mission. The strength of Six Sigma is the way in which it structures the problem and the solution methodology to solve the problem. It...